Contact Us

To activate your card, Click Here

If you have lost your 4-digit Authorisation Code, Click Here

If your card has been blocked, Click Here

Need to dispute a transaction or report misuse of your card?

If you still have funds on your card, please suspend your card to prevent any further card misuse. You can do this by logging into your card account and clicking “Suspend Card”.
Then, to launch an investigation, please complete the following dispute form and email to [email protected]

Note: we are unable to investigate any transaction that is older than 120 days at time of lodgement and any transactions of $25 or less. Disputed transaction enquiries may take up to 10 weeks to resolve.

For all other enquiries, you can send us an email by completing the Enquiry Form below.

Please help us help you as quickly as possible by supplying all the information requested. We will respond within 2 business days.

Enquiry Form

How can we help you? Please select one of the options below

To help us help you as quickly as possible, please provide all the information requested

Proxy Number (which is the 13-16 digit PN number on the back of your card).

The name of the person or entity that gave you the card

The address to which the card was originally sent:*

Your preferred email for us to contact you on:*

Regarding

Attachment (optional)

Maximum upload size: 4MB

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Why do I need to provide personal information?

Prepaid cards are like cash, therefore very tight security measures are required. Your personal information is used for cardholder identity validation and security purposes only.

Information is not used or shared for any other purposes.

Enquiry Form

Why do I need to provide personal information?